Privacy Policy

Privacy Policy

Last updated: June 30, 2026

1. Introduction

Santegra.eu ("Santegra", "we", "our", or "us") is committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data, and outlines your rights under the GDPR.

This Privacy Policy applies whenever you visit our website, create an account, place an order, subscribe to our newsletter, contact us, or otherwise interact with us.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of personal data.

Identity and Contact Data

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Order Information

  • Products ordered
  • Order history
  • Delivery information
  • Returns, exchanges and refunds
  • Order status

Payment Information

Payments are securely processed by our payment service providers. We do not store your complete payment card details. Depending on your payment method, payment providers may process payment details, transaction information, billing information and payment confirmations.

Account Information

If you create an account, we may collect:

  • Login credentials
  • Encrypted password
  • Account preferences
  • Saved delivery addresses
  • Wishlist items
  • Purchase history

Communications

If you contact us, we may process your emails, contact form submissions, customer support requests and correspondence relating to your orders.

Technical Data

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device identifiers
  • Language settings
  • Pages visited
  • Referring website
  • Date and time of access
  • Browsing activity

3. How We Collect Personal Data

We collect personal data:

  • directly from you when you place an order, create an account, subscribe to our newsletter or contact us;
  • automatically through cookies and similar technologies while you use our website;
  • from payment service providers;
  • from delivery companies;
  • from analytics and security service providers.

4. How We Use Your Personal Data

We process your personal data only where permitted by applicable law and for the following purposes:

  • processing and fulfilling your orders;
  • processing payments;
  • arranging delivery;
  • providing customer support;
  • managing returns, refunds and exchanges;
  • communicating with you about your orders;
  • improving our website, products and services;
  • preventing fraud and maintaining website security;
  • complying with legal and regulatory obligations;
  • sending marketing communications where you have given your consent or where otherwise permitted by law.

5. Legal Basis for Processing

Where the GDPR applies, we process your personal data only where we have a lawful basis for doing so.

The legal bases for processing include:

  • Performance of a contract – to process your orders, arrange payment, deliver products, provide customer support, and manage returns and refunds.
  • Compliance with legal obligations – to comply with applicable tax, accounting, consumer protection, anti-fraud and other legal requirements.
  • Legitimate interests – to improve our website and services, maintain website security, prevent fraud, respond to enquiries, and protect our legal rights, provided these interests do not override your rights and freedoms.
  • Consent – where required by law, including for certain marketing communications and non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, improve your browsing experience, remember your preferences, analyse website performance and, where permitted by law, provide personalised advertising.

We use:

  • Strictly necessary cookies
  • Functional cookies
  • Analytics cookies
  • Marketing cookies (where you have provided your consent)

Where required by law, non-essential cookies are used only after you have provided your consent through our cookie banner.

You may change or withdraw your cookie preferences at any time through your browser settings or our cookie preference tools.