Terms and conditions


All products are sold and delivered directly to persons dealing as consumers and are not for re-sale.

Acceptance of Terms

By using this Web Site, you signify your acceptance of the terms of Santegra.eu's Privacy Policy, which follows. If you do not agree to the terms of this Privacy Policy, please do not use the Web Site and exit the Web Site immediately. Your continued use of the Web Site following the posting of changes to these terms will mean that you accept the terms as changed.

Description of Products

We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability.
Price and availability is also subject to change without notice.

Ordering Products

You may order products from the Web Site by submitting a completed order form through the check out procedure.
We will confirm acceptance of your order by e-mail to the address you have given.

The Price and Payment

The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.

In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.


We use courier services to deliver orders to your door. Please, indicate the phone number we can reach you at, so the delivery can be scheduled when necessary.

Delivery to EU countries usually takes about 5-7 business days after your payment confirmation. If you do not receive your order within 10 business days after the shipping date, please contact our support service as soon as possible for further investigation.

Delivery rates depend on the destination country and the total amount of the order. The exact shipping fee will be calculated after the order has been created and will be available before confirmation.

Return and Refunds

We will gladly refund you for product returned within 30 days from the date of purchase, provided the product has not been opened and the protection wrap is in place, unless there is a manufacturer defect.

  • The cost of shipping is not included in refunds.
  • Merchandise that has been used, or altered will not be accepted for return.
  • Product returned after 30 days will be subject to a 20% restocking fee.
  • Product cannot be returned after 60 days from the date of purchase.
  • Refunds will be issued in the same tender as originally purchased or a credit may be posted on account with us toward your next purchase.

All returns must contain a Return Merchandise Authorization (RMA) number to be properly credited. To obtain a RMA, please e-mail us at support@santegra.eu



Santegra.eu is committed to protecting the personal information, which you have provided, from loss, misuse, disclosure, alteration, unauthorized access and destruction. Santegra.eu takes all reasonable precautions to safeguard the confidentiality of your personal information.